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"We Make Better Retailers..."
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ICE Training
Getting Started With ICE
Our step by step CD demonstration is now available online, to help you get started using ICE. These tutorials are designed to give
you a jumpstart in navigating and getting familiar with general system maintenance, setting up and managing vendors, inventory
maintenance, customer information, and point of sale.
Click here to begin the demo.
Phone Training
CAM offers knowledgeable trainers that can teach you the software over the phone. Call one of our training lines to request or schedule a phone training session.
Group Training Classes
CAM regularly holds general training classes for Retail ICE customers. These classes are designed to help you with key areas of the
software, such as purchasing and receiving, inventory management, managerial reporting, and barcode printing.
Classes are held on the 2nd and 4th Friday of the month. Please call at least 2 weeks in advance as classes are subject to change.
In-house Training
If you cannot attend a group training class, or if you are seeking a custom training class tailored to your specific needs, CAM
also offers you the opportunity to come into one of our offices for a half day or full day with one of our software trainers.
Training is available in both our Fountain Valley, CA office and our Henderson, NV office. We offer structured training sessions
for new customers, advanced training for those already familiar with the basic workings of the system, and custom sessions that can be
tailored to meet your specific needs. If you are interested in visiting us, please fill out this training request form.
Please note that in-house training is limited to 6 attendees.
Pricing*
- Phone training: $85 per hour.
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Group training class: $395 for a full day class for 2 attendees. $95 per each additional attendee. A full day includes 5 hours of training and 1 hour for lunch. Please note that this price does not include hotel, airfare, or food.
- In-house training: $495 for a full day. A full day includes 5 hours of training and 1 hour for lunch. Please note that this price does not include hotel, airfare, or food.
* Pricing is subject to change.
| Group Class Outline |
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Maintenance:
- Store setup - Skip GC at this point
- Communication setup
- Taxes
- Currency
- Tender
- Reason Codes
- Training Mode
- Employee Security
- Country Maintenance
- Zip code
Inventory:
- Methods to Define Database; setting up products (style relation)
- Vendor
- Product Maintenance screen
- Alias Table
- Product Notes
- Product Sales Review
- Store Stock Management
- Price Levels
- Gift Certificate/back to store set-up
- Adjust Levels
- Inventory Status
- Price changes
- Physical Inventory
- Transfers
Customer:
- Adding a customer
- In-house Credit
- Pricing
- Frequent Buyer
- Notes
- User Defined
- History
- Customer Reports
- Customer Query
Point of Sale:
- Clocking in/out
- Logging in/out
- Maintain Register Settings
- Opening the Register
- Paid Ins, Paid outs, no sales
- Closing the register and balancing the drawer
- Scanning Product
- Manual entry
- Alpha Entry
- Multiple Product List
- Search
- Additional Information
- Changing Qty, Changing Price, Changing Tax
- Changing Subtotal, Discount
- Attaching a customer
- Crediting a Sale to a specific salesperson
- Adding Notes
- Creating Layaways, hold Tickets
- Reopening a receipt
- Selling PLU Products, gift Certificates
- Selling Products with Serial Numbers
- Tendering; Cash, Checks, Credit Cards, GC, Credit memos (issued & Redeemed)
- ATM, Coupons & Flyers, Foreign currency
- Voids, Post Voids, Returns
- In-house customer - charges, and payments
- POS Reporting - Sales person (Dept, Day of the week, week, vendor)
- Department Report, Hourly Report
- Register open/Close Report
- Register Receipt Review
- Settle CC Transaction Report
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Purchasing:
- Create PO's
- PO size screen
- PO - Report
- Order Summaries
- Receiving - Packing Slip, Entire/Partial
- Receiving Size
- Receiving Report
- Receiving Worksheet
- Receiving PDT, Verification, PO Selection, receive store conversion, invalid UPC's
- Receiving Query
- PO Tag Printing
- Tag Printing - Products, PO's, Price Changes
- Warehouse PO's (main & remote) discussion
- Replenishment PO's (warehouse) discussion
- Model Stock Reorder
- Outstanding PO Report
Remote Operations:
- Communication setup
- Import/Export Files
- Resend Data
- Star Comm Scheduler/Backup, Execute Program, pop-up messages, report Star, SQL Base Performance Utility/Star Comms
- Communicate Using Polling - Quick Call
- Viewing Log Files
Reports:
- Best/Worst Seller
- Commissions
- Credit Card inquiry
- Credit memo/Gift certificates
- Inventory Valuation
- Item history
- Layaway/hold
- Markdown Analysis
- Product List
- Profitability
- Register Summary
- Report Star; Selection, Store Select, Level of Detail, Column selection- calculated fields, Subtotals, Sort, Filter, Matrix
- Predefined Reports - Report Star
- Sales Person
- Sales/Profit Flash
- Store Facility
- Tax Summary
- Time Cards
- Transaction review
- Transaction summary
- Transfers
Utilities:
- Change Background image
- Information Station
- Store Inventory Activation
- Printer Setup
- Program Setup
- Receipt Line verification
- Remove Sku's
- SQLbase Backup utility
- SQLbase Restore
- System Information
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